Ridiculous service

Extremely poor service from Intercape, the bus was scheduled to depart from Midrand at 16:40 however it arrived late at around 18:00 although l arrived before 16:00 at the intercape office as it was stipulated on my ticket that l should be there at 16:10. The time is now 19:31 the bus is at Parkstation we are told that we waiting on another late bus to bring people into this bus which is bus number 213. This is no way to run a business and is very disappointing because it shows us as customers how little this company values us and our time.