ridiculous service

Intercape Bus services as whole has really gone down & under. From trying to communicate via email or going into their offices to travelling in their buses. Utterly shocking service. I sent an email today trying too add my previous bus tickets and Irene responded and said she couldn't assist. I sent another email trying to reallocate a ticket that was mistakenly allocated to an incorrect Loyalty number & she responded and said she's only able to assist with adding tickets & creating vouchers. a total contradiction to her first response where she said she couldn't assist with adding my tickets.