Request for Refund Due to Missing Booking on December 20th, 2024

I have purchased online on December 20th, 2024, for travel on the same day. The amount of R1300 was deducted from my account, but when I arrived at the station to check in, I was informed that I was not on the list for that day's travel. As a result, I was forced to purchase a new ticket for travel the following day.

As a result, I was forced to purchase a new ticket for travel the following day. And when I called their Head office they told me maybe I have booked Inter-City. But the reference on my Bank statement says Intercape . Is it possible? Please assist.