Refund request for the service that i didn't use it

I am very unhappy with the service I’ve received. The customer care team has been unhelpful and seems ***********. I have asked for a refund for a service I didn’t use and sent my bank statement as proof of payment, but you keep saying you can't find anything on your side, even though the proof is clear. Or any paper that says Khayakazi Stemele was not on their list of their passengers on 20.12.2024. Maybe my Bank can do something better to make their Customer happy.

I feel that your team needs better training in customer service.