Refund payment

Refund: I booked tickets on 16 March to Namibia and made a cancellation on the 18 March due to lockdown restrictions and also requested a refund on the same day refund was processed up until today no refund was paid into my account. Several enquiry emails were sent I'm being sent back and fort by different agents. I sent 3 emails within the last two days, I'm told that the refund was paid into my account according to their records where as I did not receive any payment from Intercape. No proof thereof could be provided by the gentleman who last assisted me.