Refund my ticket!!

Intercape/Computicket processes are laughably unintelligent and useless!<br> <br> I booked (ref no. ***BJ251) and subsequently cancelled my ticket online. Thereafter, was told that I need to go to Checkers to get my refund and was given this cancellation ref no. A***.<br> <br> At Checkers (Norkem Park) I'm told that I can't get my refund because I don't have a physical ticket. <br> Checkers requires a reference number from the physical ticket which is not on the email verfication I was sent. <br> When I request to print a phsyical ticket to get that ref no, I'm told that it can't be printed because it's cancelled and no longer on the system. <br> <br> After more back and forth, between Checkers counter agent and Intercape call centre agent over the phone. I'm eventually told that I cannot get my refund from Checkers/Computicket but must get it from Intercape directly. <br> <br> The support from the call centre agents a pathetic. I spent a good hour with 3 or 4 different ones on the phone trying to get my refund, even let them speak with Checkers counter agent and still no results. I don't understand why such a simple thing such as getting a refund is rocket science to those the \support\" agent"