Refund

On the 24 December 2017 at 17:59 I booked a ticket using Intercape APP Departing from King Williams town at 22:00 on the 25 December 2017 to Durban. An amount of R414.00 went off from my bank acc but I did not get confirmation & ref from Intercape. I phone the customer care line ********** 400 on the 25th around 14:00 they could not pick up my booking, the consultant advise to book again and email explaining what happened and the proof of payment i will be refunded. I did as advised but same thing happened R414.00 went off from my bank acc but I did not get confirmation & ref again. I Phoned the customer care line again was asked to send proof of payments then call again. I send them to ********** then I call again they booked my ticket for R414.00. I was then advised to send my banking details for my second R414.00 refund. I sent everything but am not getting any response when I call the customer care line they giving me different information. The first consultant advise to wait for their response i will be refunded in 3 weeks. The second consultant advise to wait for their response i will be refunded in a week.