RE: Horrible Experience Ref No:B5D5USZ8_ Intercape Bus PE >>EL_18.04.2022

I am a very unhappy passenger. I booked a bus ticket from Gqeberha (PE) to East London. My bus was scheduled to arrive at East London Windmill at 20:30. As I am typing this email I am on my second trip to East London as the shuttle driver forced to go back to King Williams Town. The shuttle had make a U-turn back to King as we were about 50km away from King meaning I had to travel the road twice and be inconvenienced with no apology or explanation.

1. I was not told at check-in that there is going to be a conecting shuttle from King Williams town to East London. 2. As we get to KWT the sleepliner drivers did not announce that there is going to be a shuttle to EL, I was only told about the shuttle after I had asked looking at the amount of people quieing in. 3. Instead of taking my luggage out, the shuttle and bus driver are busy packing more bags on top of mine.

4. I made arrangements to be picked up - due to the delays that had to be cancelled.

5 Based on the time I left KWT I asked for my child to be dropped off to Windmill at 9pm to wait for me.

I arrived in KWT at 20:00 and the shuttle only left at 20:25, that is almost the time that I was supposed to be arriving in East London.

There was no explanation or apology for the late arrival.

At 20:50 on the way to EL (about 35-40 km out), theshuttle driver tells me that he has to go back to KWT as there are more people to be picked.

It is now 21:50. I am still on the road for the second time to East London while my child is waiting for me at Windmill and the driver has the auducitu to tell me that there are securities to look after him. I made arrangements to e dropped off based on the time I initially left KWT not knowing I will be forced to be driven back.

I am so disappointed and very inconvenienced by this unprofessionalism.