Profit Driven Company/Poor Customer Services

On 28.12.22 I bought bus ticket from Klerksdorp to Polokwane for R689 at Checkers Hyper. Bus was supposed to depart from Klerksdorp Sasol Garage at 04:40am. Unfortunately it arrives at 06:30am almost 2hours late. Without any notification or apology from their driving crew.

On arrival at Bossman bus station only to be told that bus to Polokwane have already left. And driver could have proper communication with other driver who was going to limpopo to wait till they arrive. Internal policy/politics. Which to me are lame excuses.

To proceed with the trip we have to take Taxi from Bossman to Polokwane with extra cost of R280. I did engage with Mega Van Wyk (Intercape Rep) via email. Solution was to reward/issue 15% discount on my next bookings. Of which is equivalent to R105 of ticket value.

I wrote to them again stating the fact that I lost almost +-R600 on this due to the fact that bus came late & internal logistics error cause driver failed to notify other dept as per their say at Bossman station.

And their voucher/discount only applies when you book your next ticket/s at Intercape offices only. Which I believe it's unfair. Their motto "Safe, Dependable & Reliable" they don't stand/practice that. Or maybe they should add "****" or PROFIT DRIVEN COMPANY. As they don't care about commuters at all. And most of their Drivers are unprofessional.

Really u don't know why bigger company like Shoprite/Checkers have associated themselves with such a ****ing company. Even today I'm still waiting for response from Megan Van Wyk on my last email that I've sent her. That I can't don't accept R105 discount while I've lost almost R600 extra. Cause their bus only managed to take me frm Klerksdorp to Pretoria.

Fellow Msanzi people, let's think twice when buying tickets for above tickets.