Profit at the expense of customers (open eyes)

On 1 October 2022, the bus left Pretoria at 7:25am and dropped passengers in Johannesburg around 8:40am. Prior arriving to Park Station, the bus was already full (at Midrand station). After hours of waiting, bus arrived at 10:20am to take them to Durban and expected arrival time is now 8pm instead of 4pm. It is clear that the service provider (intercape) is making profit at the expense of the customers because they ignored bring in the second bus early 07:25pm to cover people in Johannesburg. So they chose to deliberately delay the trip by hours by ensuring that the second bus is brought in the next departure time (to load to capacity). This was planned because this is a continuous problem and they even accepted bookings eventhou the 7:30am bus was full.