Poor services from Intercape Bus Service

Worse service, very arrogant and disrespectful. Their busses doesn't arrive on time. Always 2 hours late, always breakdowns no communique. I book a bus on the 10th February 2026 leaving on 13th February 2026 from Cape Town to Johannesburg coming back on Monday 22nd February 2026. when i arrived at the station I waited until the departure time. I went to their office and was told that the bus was cancelled and they have decided to put me on an early bus. The claimed that they have send me sms of which I don't. They were forcing on the evening one which arrive very late in Johannesburg, as i have an appointment at 11h00. I told them that i'm no longer going to Joburg as i'll miss my appointment. They refuse to refund me claiming that their terms and condition allows them to cancel the bus without informing the client. The worse part is they didn't send me a bus ticket with those terms and condition. i tried to cancel the return trip and ask my refund, they told me that they can't refund me because they did not cancel or change the time for the return ticket. If I cancel or change, they were going to charge me 25% which was close to R350. They forced me to provide alternative dates for the trip. After giving the next trip date of which I didn't want but had to take it because they refuse to re-fund then I must pay extra. Late last year I booked sleepliner which is the Intercape premier, very expensive. They send mainline, which is very uncomfortable and cheaper, they did not even charge me the mainliner price. I complaint. they told me about terms and conditions that they can change. As we speak, I'm losing everything.