Poor Services

I trusted intercape for years up until yesterday when my planned and paid trip was crushed due to the allegations that my ticket wasn't paid.

I Had booked to travel to Butterworth booked my return tickets and paid on Wednesday by Pick n pay, on the day of travelling went to the bus pick up point and it was said that my name wasn't on the system; the drivers contacted call centre and it was said that my tickets were not paid for so the bus left me, had to go look for the nearest pick n pay, got there "pick n pay " tried to contact them however they kept on playing blaming game.

All of a sudden they managed to pick up the returning trip reference and confirm it was paid but they said the departing trip was unpaid ...how that happens, I really don't get it as both tickets were paid at the same time n method.

I couldn't travel due to that and I haven't received my refund.