Poor service.Failed to inform us of permit

Intercape fails its customers through computicket and shoprite.The cashiers at shoprite fails to inform customers that they still need permits to travel interprovincial.They just take your money and when you want to embark they ask for a permit and than leave you high and dry.The bus just departed today at 12:00 from Cape Town to Joburg without myself ,finance and 3yr old daughter.We are basically left on the street after paying just under R2500 to travel to Joburg.No refund or making a other booking.We are left stranded by this greedy bus service.Poor poor service.