Poor Service Received

I want to draw your kind attention to the following matter with regards to my bus trip that took place between Mossel Bay and Pretoria.

I would like to indicate that what is being advertised are not a true reflection of what you receive as the customer.

Points of concern:

1. On-board toilet - was not working properly, very poor ventilation and not properly cleaned. Staff assistant indicated that we need to make use of toilets at rest stops. Very few intervals and also the durations were less than 10 minutes hardly time for all travelers to make use of public toilets in time as there was also a limited amount available at these stops.

2. Seats - my first impression of the seats is that they were very dirty and not clean at all. The seat head covers which is supposed to be white was very dirty with an oily layer and torn on the sides. Not sure if this needs to be replaced with every new travel taking place. My food rest was broken and skew. Lack of poor maintenance as this only needed a ***** or two and it would have been fixed. Overall the seating area was dirty and not properly cleaned prior to taking on new travelers, windows were creasy on the inside and armrest also very dirty. Audio and visual entertainment - This was not functional at all and was switched off for the whole duration of my two trips. You advertise Wi-Fi functionality in order to stream media on your mobile device, nothing worked as indicated.

3. Safe travel environment - this is one of my most concerning points, as we stopped at Johannesburg station street vendors are allowed onto the bus in order to sell their goods. If you indicate that you are not interested they ask for donations. To me, this is very unprofessional as a first-time traveler.

I would welcome the opportunity to discuss matters further and to learn how you propose to prevent similar situations from recurring. I look forward to hearing from you.