POOR SERVICE FROM THE DRIVER OF BUS 709 FROM WELKOM TO PRETORIA

I'm not impressed at all, I am currently on the bus from Welkom to Pretoria that was supposed to depart at 03:20am fland arrive at 08:30am. I had booked my ticket online, upon arrival the driver was extremely rude towards me told me that I'm not on the bus and that should he find out that I'm on a bus that I'm not supposed to be on he would return me back to my town. He then made me call customer care using my own airtime and because I was at his mercy I had to call so that we could leave. I firstly refused to call with my phone because I told him according to procedure he is supposed to call to confirm that I was on the bus. He told me his tablet was flat and had no reception so I must use my phone or stay behind. We bickered for about 20 minutes. I then called customer care spoke to a lady by the name of Amanda told her what was happening, she even stated I was booked on the Intercape Bus, Bus no 709 that was leaving from Welkom to Pretoria. I am extremely angry about this misfortune and no one deserves to be treated in this manner especially since I paid for my bus. He never apologized he was extremely rude, not helpful at all and very bitter. I am very ANGRY AND DISAPPOINTED that people treat people like this. Oh and he refused to tag my bag, saying that he was out of rolls. Should anything happen to my luggage I will press charges!!! I want to be reimbursed for my airtime!!!