Poor service

On the 25th of September 4 tickets were booked for my kids to come down to Margate. Upon boarding the bus, bus 8116 on the 27th my grandson of 5 had to sit on my daughters lap as there was no seat abailable.

Today booking tickets for them to go back to Heidelberg I selected departure being the 17th and arrival on the 18th of October. Upon receiving the tickets I saw that it was booked for departure the 16th arrive the 17th. I made contact on whatsapp as well as per email. When paying the tickets the price was 243.00 per ticket which add to 972.00. 2 kids are under 11 so I assume there was discount as the amount needed to be paid was 898.00.

Spoke to someone on whatsapp stating in order to change the dates I need to pay 25% admin fee as well as the difference in price tickets. Upon enquiring the discount I was advised by a rude consultant that there is no discount and have to pay an extra 460.00. How can there be discount on tickets when booking is made but not when you chamge dates.

This is rediculous. Not even a reply when complained snout tickets paid but no seats available.

Will never make use of Intercape bus service again