VM
Vuyiseka M

1 reviews | Active since Oct 2020

23 Mar 2025, 17:51

Poor service

Good day,

I was scheduled to take a bus at 16:30 from Total Energies on Marines Drive in Klerksdorp to CPT. I arrived at 15:45 but did not receive any communication regarding my bus being late. At 17:08, I decided to call *** and was informed that my bus had left an hour early. There was no prior communication regarding this change, and the person I spoke to claimed that communication had been sent out on Tuesday, but I did not receive it. The only sms i received was saying “Please note your Big Sky bus from Klerksdorp might be branded as Big Sky or Intercape“ which i received at 14:30 my bus refference is ***ZX262

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Replies (1)
VM
Vuyiseka M's update23 Mar 2025, 20:14
Reviewer Update
I just called Intercape again to check my booking for the bus leaving at 21:45 to check if time has not been changed, just like the previous one. I spoke with Amanda at this number, ***, and she hung up on me while we were talking.