Poor service delivery

I am Rewaldo Swanepoel i book a ticket online through a lady called Lucinda Hein (LucindaA) who helped me nicely through everything and booked me a special seat which i paid extra for seat 2 on bus 1 on time to travel the 03 April at 00:45 from Bloemfontein to Cape Town a lady at the Bloemfontein centre told me my seat is taken i need to sit anywhere she would place me for some reason i find that unfair Course i paid a special seat to travel for 12 hours comfortably she even suggested that i can refund or wait for another bus this poor service delivery from intercape bus is totally unacceptable any person needs to be treated with respect for a product they paid for this needs to be corrected as a loyal guest ticket ***