Poor service

Intercape employees they do not have customer service. I missed my bus on the 12/07/2023 17:05 I was stuck in traffic due to loadshedding and I took full responsibility all I needed was a wayforward. I went to their office in Midrand for assistance and the lady there gave me an attitude instead of expalining the terms and conditions. She told me l shld find my way to park station to catch the bus in Johannesburg and continue with what she was doing. I asked if I its possible to get a lift from other busses to get to Johannesburg and she told me its impossible. I went to Intercity and asked for a lift and explained my story and the service I recieved was amazing. They then saw an Intercape entering the station and advised me it's best to catch the intercape and the driver refused to give me the lift and shut the door on my face, I was so dissapointed and the bus was going to PE. I went back to Intercape office and asked how come Intercity be kind off which I have your ticket and am not getting any assistance and the guy there told me to go and catch a ride to intercity and there is nothing he can do for me and they were rude. The bus who was travelling to Mtata gave me the lift and only then the driver advised on the terms and conditions. I called the called centre on my way to Johannesburg and I got the best service from her, she even tracked the bus and didnt promise if I will catch it but I thank her service uunfortunately I forgot her name I was stressed out. Your employees are full of themselves, they dnt know how to treat customers and they make your company look bad.. They tend to forget they are representing the company and we need each other. I am glad I ddnt buy the return ticket. In