Poor service at Queenstown Intercape office

What a poor service we received at Intercape offices in Queenstown. Busses delayed for more than 4 hours and the office stuff left us at the statiin. When we told them they can't be leaving us without confirming that the busses will really arrive. On top of that the bus that I was suppose to take to Capetown arrived at the station full.... I was forced to take the other bus even though I was not happy as they were refusing to reschedule my ticket for the next day... Mind you I was travelling with my boy. The bus no (8100) that was full and the driver had to communicate with the driver.