Poor service and rude staff .

Today 13\01\ 24 I have made a purchase of 4 Intercape travelling tickets worth R1850 from Cape Town to PE at Checkers Burgundy Square , I asked Cashier Zinathi for morning time which she called out and I said the 07:00am will be fine ..because My shift at work starts at 08:00am it will be easier for me to drop them off by the bus station before work as my work place is 15 min away from the bus station in conversation . When I got home to share the ticket details with My Mom , I saw the cashier made a mistake and put 19:00pm by mistake I assume . I quickly called checkers store and the man \sup that picked up said I can come back to the store and asked me who assisted me as I checked the slip and got the name .

I went back to Checkers as I am also rushing for work , I got to the kiosk and told the lady about what she did .. she said she was sorry ..I must wait for her , She went to the office and came back to call me that the guy on the phone wants to speak to me , I went with her to the office ..picked up the phone and Hello to the agent .

The Agent tells me that He understands that I want to change the times for the bus , then that mean I will have to pay ..I’m like hello first of all I did not make the mistake ..cashier made a mistake not me …why should I be paying now …the guy said Mam you want to change times which we will charge you a extra R350 .. I asked him extra for what ..as I explained to him what happened and it’s not my fault and also inconvenience… as he was explaining I told him I’m rushing off to work how long will this take as he asked if he can call me on my number then in 3 min . I gave my number and waited for his call which took about 10min to call back .. as I am waiting for the call ..the cashier apologised and asked for my number to pay me back the R350 for the inconvenience and that she will send on Monday …I gave my number to her .

The Agent Herman from the Intercape Office phoned me back and asked for my banking details to charge me the R350 extra on my card which I gave him …proceeding with the transaction my app asked for R1313 and something extra ..which I asked him what is this now why so much now …which He explained that he saw the first purchase of R900 which is for today I made…He thought it was at that time talking to me as he was gonna call me back he saw the tickets for 4 people of R1850 which each ticket has a extra charged that all sums up to R1313 …

I started all over with the whole story with him , simple thing I wanted here a refund to repurchase the ticket at a price not over the R1850 …and had forgotten about the Checkers lady making a mistake but want my money back to repurchase from them again tickets for my family to go back home and start school on Tuesday and the kids be at school on Tuesday .

I cannot express how hurtful I am of the service I got from the two Agents Herman and Fahmi (supervisor).

I have never experienced a horrible service where they tell a customer that She’s been screaming when they should be in understanding how frustrating it is .. I mean it’s January to be over spending when you have a budget on how you plan to put every little you have in everything .

I am still fuming as I am typing this and would Love for their manager or team leader to call me and tell me where did I go wrong to deserve such cruelty . In record of a loyal good customer to them ..every year my family travels with Intercape coming to CPT and going back home every holiday ..they should have my records as I have them too …my only mistake today was to go to the store to buy a ticket which a cashier made a mistake and I had forgotten about it as I walked out of Checkers thinking atleast I am being assisted. I usually buy these tickets online and this time they were over my budget and I chose to go instore .

Fahmi a supervisor tells a client \ customer that She is screaming and had not been giving them a chance to hear what they have to say .

In understanding after listening to my story which I believe the consultant only said half of it that’s why he came to offer me the same voucher the consultant told me about..Supervisor was suppose to ask me how should I be of assistance Mam ?.. He was suppose to find another option in assisting besides the voucher as I want to buy tickets again for the same day …same time which they are over charging me .

When this reaches INTERCAPE OFFICE CAPE TOWN & CCHECKERS BURGUNDY SQUARE .

I would like for both branch managers to reach out to me , and I know in most cases customers are being treated as if they are stupid or they are rude . I want both managers to call me and hear me out and tell me where did I mess up . And the staff to call me and apologise for the poor service and the rude \ bad attitude.

In closing the way they handle this was very bad as if they are people who didn’t understand all they cared about was adding or keeping the money .

So this is what I wanted from them .. a refund ..they deduct the % that is for cancellation and then explain to me how much will be refunded back .. but instead they were going on and on and on about the R1313 that I must add as if I’m stupid I don’t understand anything … after screaming as Fahmi said he will put me throu to the consultant . Herman again ..Hi Mam the situation has been escalated . Escalated where ?..to who ? No reference..no further information . Just that .

I did the service myself and asked him why is he not asking me for my banking details for the refund ?..why is he not explaining when the refund will reflect ..in answer he said Fahmi told me it will take 4 days .

It’s the first time experiencing such horrible service .

POOR SERVICE AND RUDE STAFF .