Poor Service and Payment Mishandling by Intercape.

🚨 Poor Service and Payment Mishandling by Intercape

I paid a penalty fee to change my uncle’s ticket (he was sick and elderly) for a trip from Port Elizabeth to Cape Town on 24 July 2025 which was changed to 28 July 2025 . I sent PDF proof of payment multiple times, yet Intercape denied him access to the bus saying I hadn't paid.

I even made a second payment after getting an SMS from them — only to be told the ticket was forfeited. When I followed up, I was told “we didn’t say we didn’t get the payment, just that we needed proof”. But I sent proof multiple times!

This has caused stress, financial loss, and confusion. I’ve now emailed a formal complaint asking for management to respond and investigate.

I hope Intertape takes accountability and stops pushing customers around with inconsistent communication and avoidable mistakes.