Poor service

To change a ticket (departure date) is a complete nightmare!!!!!!!!!!! - First you have to request to change ticket with call centre - Then they email you confirmation of change and request payment (this email never arrived, and after several calls back/forth; it finally arrived - then you make payment of the fee - then they send you another email with a link to the new ticket (they have no way of sending me a pdf version of the updated ticket, only a link that requires a username and password (which the call centre also have no idea how to access) So now I'm stuck - ticket changed and paid, but no actual ticket. I pitched some ideas to the call centre operator on ways to get me the ticket or inform the bus that the passenger will arrive without a ticket. None of it they can do. Tomorrow the passenger will arrive at the bus departure point and probably have to argue with the bus driver as to whether they have a ticket booked or not. PATHETIC, ARCHAIC SERVICE!