Poor service:

Good day bus ticket ***RX590

I am lodging a complain regarding the service of the intercape buses. I am from cape town 6:30 to Durban we have been changing buses about 3 times and this one is the fourth one and we are stranded why do back up buses are not serviced on time stay readyily there for emergencies that may occur.

and some buses are fixed right infront of us. and yet we have booked the bus on time and we use it because we need the service or is it because intercape is the "only busy" that I thought has service. and you get their call centre agents giving attitude when we enquire. why are using ild buses that have serious deadly issues air bag burst never heard if that one while the bus is on stand stil.

the other one was just not moving only want to be driven in 20 km.

the third engine problem why are we getting substandard buses while we pay cash no credit and we must spend more on food because we hungry. and yet when you want to cancel you are told about cancelation fees where as you getting poo service.