Poor service

What a terrible experience with Intercape bus (Durban to Cape Town route, bus number 918) got stuck at the George intercape offices for more than an hour, bus wanted to return to knysna instead of going to cape town without asking even asking passengers, drivers telling passengers that they have been instructed to go back to knysna cause apparently another bus broke down there, seriously intercape you can't inconvenience other customers for your own faulty of failing to provide solutions. This is bull**** and a clear sign that your buses need maintenance and regular services, how can a bus broke down and you have no plan B. Curfew starts at 00:00 and you telling people that the bus will arrive in cape town at 00:00 what do u think people should do when they get to cape town mid night, you clearly not caring for the safety of your customers. We want to go home been in this bus long already now.