Poor service

It was my first time booking a bus with intercape and I have experienced very bad service. The bus was 2 hours late and my daughter missed her second bus to another destination. When I called intercape for assistance because the delay is on their side. The consultant told me i should buy another ticket just after i forfeited R560 because of them they expect me to buy another ticket. My daughter is now stuck in Joburg in a place she doesn't even know, strandered and could get kidnap ... Very bad service from Intercape.