poor service

<p>i booked a return ticket for intercape 1st of october and the 8th of october 2016 for my kids (16 and 6) from JHB to Mt Frere and back. on the 1st the bus was 30 minutes late at park station and we were told that it is because of traffic, and on the 8th my kids waited for about three hours at Mt frere, the bus was scheduled to leave Mt frere at 19h40 but instead it got there at around 23h00, i was only informed that the bus is running late after i have called the call centre at around 22h00... this is unacceptable, i am very angry as there was no communication or whatsover as to why the bus was late, not even an apology was sent out, after this incident i have vowed to never again in my life use intercape, and i will make sure to tell everyone i know to not even attempt to book it.. bear in mind that because of this delay i had to cancel some of the things i was planning to do with kids on sunday the 9th as the bus arrived at 10h30am at park station.</p> <p> </p>