Poor service

It is so saddening and very disrespectful for a driver and the co workers not to have patients. I booked a bus at Checkers Silverlakes then sent the reference number to my mother and my daughter. The bus was suppose to leave Harrismith at 15:10 but arrived at 16:10. There were 7 passengers waiting to board the bus. My mother was the 1st one on the que, and showed the reference number I sent them. The driver said they don’t work according to “that thing”. My mother contacted me about the ticket, I spoke to the driver but he dis not even give me a chance to give him the full details about the ticket. He said they can wait for the next available bus.

Who leave a pensioner, a 8 year old and 14 months old baby at a pertol station and tell them to wait for the other bus. Doesn’t old people, babies, disabled and pregnant people get 1st prefarence everywhere? As I am writing this, my kids and nanny are not in the bus yet. I am very angry for poor service that Intercape has provided.