Poor service

Dear Intercape

I will not be using this busline anymore and will not recommended it to others because of the poor service you are offering now. We booked a ticket for my sister to come and visit us in KZN. Intercape at the last minute canceled the bus and offered a refund that will take time to be processed or take an alternative bus. The bus that was booked was from Vereeniging to Pinetown, now she has to travel to park station at her cost because we are forced to use this busline from park station to Pinetown. The additional cost is now more than R400 to get from Vereeniging to park station. Your customers are people earning a salary and limited leave, we plan our budget and vacations around your schedule, because you changed things we have to pay more and be inconvenienced. Talking to your agents it is clear that you don't care about customers or service. I will therefore encourage friends, family and my customer not to use your services, on my personal communication as well as social media.

Regrettably A previous Customer Wilhelm de Beer Deldata Services