Poor performance/delivery.

Intercape bus service is no longer up to standard, not sure if they took advantage of the Grayhound terminating their service to the public. When booking a bus for instance from Gauteng to Durban,they don't inform the passengers that it will go via all the stations up until your destination, something Grayhound used to do. There's supposed to a bus that goes direct from Joburg to Durban and only stops to only designated drop-offs. You find yourself traveling the entire day and reach your destination extremely late and sometimes you need to connect to reach your place of residence, which is very, very risky because of the ****s all around the corner. I think it's about time they change their schedule/ routine. If you want to go via a certain town they have to be transparent that the bus you are booking will go via such town and they must try to implement some changes that will suit each and every individual and not to be dictacted. I find this system of theirs extremely unacceptable.