Poor pathetic service

Intercape customer care is the worst they don’t care about their passengers , guys be careful when you travel with them, On the 19th July I travelled from Kimberly to Midrand and my suitcase with everything inside got lost , I checked in at Kimberly at 10 Pm and gave the driver my suitcase which he place in the luggage compartment the bus was Big sky bus 113 ,when I got of at Midrand at 6am Sunday Morning 20 July , my suitcase was nowhere to be found ,the driers called the office the office said they must take my details,they will get back to me,but no one got back to until I was the one calling emailing and sending them messages on their social media and threatened them ,This is what happened on how my suitcase got lost when we left Potchestroom I heard a male passenger screaming the driver and telling them that the luggage compartment is open and things are falling,why couldn’t they ask the passenger who’s luggage is in that compartment to come check there when they stopped if all their suitcases are here I had to wait till I get of at Midrand only for them to tell me they can’t find my luggage, they told me to go make an affidavit of all the things that were in there I made it and now they telling me that they can only give me R2000 and they giving me 7 days to respond ,my clothes were whole decent clothes and shoes in there you know when you travel you travel with your best ,if they knew they only gonna give me R2000 it’s not even a quarter amount of my staff ,why did they make me do an affidavit and than they tell me it’s just a favour Intercape is not liable and also it means their busses are not road worthy or their drivers are negligent ,and why couldn’t they stop there and make an inspection because a passenger alerted them in time that things are falling ,please be careful when using Intercape services they have poor service ,their service is the worst than even taxi’s