Poor Customer Service and Unprofessional Driver Conduct – Bus 8105

I am extremely disappointed with the service I received on Intercape bus 8105 from Pretoria to East London.

The second driver played very loud music throughout the journey. When I politely asked him to turn it down, he responded rudely and told me to “go sit at the back” instead of addressing the concern. Even after this, the music remained loud and disturbing to passengers.

Both drivers were unhelpful and rude, often telling passengers that assisting them was “not their job.” This is unacceptable customer service.

What was also concerning is that the drivers were not even aware of the bus facilities. When passengers asked about charging their phones, the drivers did not know that USB charging ports are located under the seats. This clearly shows a lack of proper training and product knowledge.

I have been using Intercape for over five years, and this is by far the worst service I have experienced. I strongly recommend that Intercape improves customer service training and ensures that drivers are fully informed about the buses they operate.