Poor customer service and *****

I bought a bus ticket on the 14th of May from Kathu to Pretoria and a returning one. when i had to return i could as i had a call when i was at the bus port at bosman and the bus had not yet arrived, i was told that i cant get a refund because i cancelled my trip late but the option i have is to just reserve that trip for another that and pay an amount of R125, so i agreed to do that now i had told the person that i want the trip to be for month end of May but mistakenly the person put month end of this April(departing 1 may and arriving 2 may).

i called intercape prior to the issue 3 days back (29 April ), even on the 30th and the 1st in the morning.

the agent on the 29th of april told me i cannot get a refund as it is to late for me to change and might have to pay a amount for it to be reserved for another day.

now on the 30th april and the 1st of may i was told that according to the terms and conditions there i should have cancelled the ticket 48 hr ago, and they do not apply other terms and conditions other than that.

i am even frustrated because they dont even have a stand admin fee, meaning this agent says you should pay R175 and the other one says i should pay R125. and for the fact that i am not gonna use their bus and i had requested to cancel yet they cant refund my money