Poor customer service and driver negligence.

I am extremely disappointed with Intercape’s handling of this situation. In addition to the rude treatment my sister received at the Durban ticket office, the bus was involved in an accident after the driver attempted to pass under a bridge with a restricted height. My sister is now stranded at the incident scene with my six-month-old baby. I have been calling Intercape continuously from 20:00 until 21:40, and each time I am told that another bus is on its way to collect the passengers and is supposedly 100 km away. After nearly two hours, I have received the same response, which is extremely concerning and makes me feel that Intercape is not taking the safety and wellbeing of its passengers seriously. This level of communication and assistance is completely unacceptable.