POOR CUSTOMER SERVICE

Poor customer service from Inter Cape!!! we cancelled my sisters ticket on the 12/12/19 and were told me gonna get a refund. When we phone about two weeks later we were told accounts department was on leave......the we phoned again and were told it takes 4-5 weeks for money to be refunded and so it goes on & on, everytime. Now today when I phoned I get told that money has been refunded on the 9th of January, but will only reflect in the account on the 23rd of January...how does this make sense, I feel that there agents does not know what they are doing and that it is poor customer service. Definitely would not recommend them to anybody