POOR CUSTOMER SERVICE

I am disappointed on the customer service of Intercape Midrand Engen. On Saturday the 02 August 2025 i requested to change my ticket from Departing in JHB to Midrand i paid the amount for changing the ticket and sent an email to the email address given. However when i get to there on Sunday to take the bus they told me that the ticket has expired because i did not pay on time. I showed them proof that the money was paid immediately. I was assisted by a lady called Nomusa who refused to give out her surname and she was rude and nonchalant about my situation. When i requested for a refund i was told the only way they can entertain a refund is when i write a complain. I am writing a complain then because it seems like their modus oparandi is to entertain complains instead of solving and assisting their customers issues or problem. i am requesting for a refund and i will not recommend anyone to take the Intercape bus from Midrand station.