Poor Communication

The service for this Bus is pathetic, poor communication, constantly late coming. I booked Intercape bus for my child two times, the first time it delayed for an hour, with no communication. I had to call the office, that's when I was told that the Bus is delaying due to traffic. Today I booked the same bus again for her to go back. It delayed for the whole 1 and half hour. It was supposed to depart at 7:00pm still not communication, the guy only came to apologize at 8:00pm, an hour after . The bus only came at 8:39pm. I'm very disappointed on Intercape. I thought is the best bus more than other busses. I feel so bad because I already booked another ticket for my child to come back and I can't make second changes as already made changes otherwise I will forfeit my R790. This fee I don't even think is worthy the service for this Bus. I'm done with Intercape 👿🙆♀️