Poor and Unprofessional Service from Intercape

I am utterly disgusted and appalled by InterCape bus Services.On the 7th of November 2021 (Sunday) I boarded bus (No.914) from Harrismith to Durban scheduled for 14h20 but the bus only arrived at 15h00. A driver with the most stinking attitude rude an arrogant as ever came by no Apologies at all just dumped our bags in the trailer, his not even wearing a name tag, no care in the world he couldn't be bothered. I happened to have a coolerbox with ice that stored frozen meat the driver then told us that meat and perishables are not allowed in the bus, but what beats me is that my mom.left Durban on the 4th November with perishable stuff in a cooler box which was weighed and cost R37 which she gladly paid and took to the coach, my question is what makes the meat different from other perishables??I had to abandon my coolerbox with the meat at the garage which was taken by strangers. The driver threatened my mom abruptly telling her it's either she stays behind with her cooler box or boards the coach my mom is still traumatized by the drivers attitude and behaviour and we have been on many bus services but have never experienced something like this. I cry and yearn for Greyhound all the time we never struggled like this. The driver obviously needs alot of training on Ubuntu,he needs to be thought morals and always putting the Consumer 1st. I did speak to his Manager an a consultant called Samantha Sansi asking them for the driver's name and surname which theu totally refused,it seems that they protect their staff and the Managers allow staff to walk all over the passengers and treat them like ****. Let me continue my story our arrival was suppose to be at 18h40 guess what the driver stopped at PMB stating that we can't continue the journey because the bus brakes had a fault we then had to wait for a bus for.the next 1h30 hours and only arrived at Durban at 21h45 no updates from him Nothing, mind you I am travelling with a 3year old at that part of the night. Intercape does not care about that they don't care about passenger's they just dice with our lives. I have sent emails already but there is no feedback not even an acknowledgement of receipt. I am not backing down from this complaint otherwise Intercape Staff will keep mistreating passengers, if anybody can assist me with a radio station or newspaper cause I definitely need to broadcast my horrific experience with Intercape I refuse to just let this go.