Poor and Selfish Customer Service

I booked two tickets for my partner and my aunt who is 60+ for some strange reason the bus left them nd I was told since the bus left them I need to bus the new ticket the money for the other ticket it's not gonna b refunded it's lost just like that.

To me that means after Intercape bank our money that's where their customer service ends. I now say thank God I didn't buy return ticket like I wanted cos at this point and I don't want anything to do with Intercape and their customer service that is on they are enriching themselves on the expense of people's tears. INTERCAPE AM DEEPLY HURT THE WAY TREATED ME TODAY.