Pathetic Staff - incompatent

I phoned this morning the call centre to enquiry about parcel services. the lady that assist me said that I should just go to the bus depot with the parcel that it can be weight and then will give me amount to pay.I have asked her until what time will their be there.She said there is no time limit. It is 48hours service.I went to the Pta station I was send from 1point to point and the bus that leave for bloem already left.The lady said .jhb. took gautrein arrived in jhb parkstation 17:15.after been send . from 1point to another I was finally send to the back for the parcel office.When I arrive it was close 17:15.Went back to passengers site, was send again back to bus driver to ask if I can send a parcel.The white driver just wave hand and said come back tomorrow.I went back to the help desk try to explain to Babalwa that I came from pta and now I have to come back tomorrow but when I have asked about the office hours I was told 48hours services.She rolled her eyes with a irriting tone ask me what is she suppose to do.DId I not understand that I should come tomorrow.i tried to explain, she said it is head office's problem not hers,if I want to complaint do it.Very arrogant write h