Pathetic services from Intercapeinf

I bought a ticket on saturday 10 Aug from Riversdal wc to Plettenberg Bay. 1st the bus was late. Then they stopped and left again without giving the passenger that was supose to get up on the bus a change to find out if it is the correct bus. Then we had to pay some one to drive from Riversdal to George(as the bus only stopped in Mosselbay for a minute. I had to drive from Plett to George to pick up the person. Then Intercape have the audacity to tell ne they dont contact the passengers when the bus is late. I sent them an email Monday stating that I will take this futher if they dont refund ne. So a lady named Angel phoned ne this afternoon not very helpfull. I want my R334 refunded and I give Intercape 24hrs to refund me otherwise I will go on Social Media and to the newspapers