pathetic service from INtercape buses

I am certainly truly unhappy with regards to Intercape buses. Firstly I booked a ticket on Thursday the 07. 01. 2016 over the phone via edgars card I explained that I needed a ticket to be booked were the bus will leave PMB nd reach East london on Monday morning, the lady goes and does something totally different, on Sunday I arrive at your PMb branch to print my ticket, the staff at the branch after giving my Ticket number casually laughs and then tells me that the bus has already left, so I then asked how is that possible cause I booked the ticket for Monday morning., so they tell me in a terrible attitude call the call center were I booked the ticket, ''apparently'' they have no lines. So on my cost calling from my cellphone call the call center. I the had to book a new ticket. I booked the ticket the bus was booked to leave on Monday morning the 11th at 00:10 I was waiting at the bus stop from 23:30 it reaches 00:10 the bus is still not here, no sms or phone calls from any persons at intercape nothing to say the bus will be late I called the lady tells me that the bus is 45 mins late...... no space to add more there is more to this pathetic bus