Pathetic Service

i would like to put a complaint about a bus that was supposed to depart in Paarl Shell garage at 17:45 which did not pitch. we arrived at the garage at 17:33 and as we were driving in there was a Intercape quantum that was driving out. we waited there and a bus finally arrived at 17:50 and we asked the driver and he said East London bus in coming behind him. We waited there and all the buses that arrived were not going to East London. I called you heard Office several time without any assistant the last lady that i spoke with said the bus is already in Somerset West and nothing can be done we must just buy a new ticket.

No one said a taxi will fetch us from the garage we were expecting a bus. The taxi that was there left before the time written on the bus ticket. We set there for more than 2 hours asking for help from the other Intercape driver and they all refuse to help. They refused to contact their controller and the driver that left the spot before scheduled time.

Please pay us our money back as this was a company fault and notify people about the changing of transportation. you ask clients for their numbers you should contact them when there is going to be a change of transportation. A driver should know how many people they are picking up at a spot.

Thank you