PATHETIC SERVICE

What a terrible experience I'm having now with intercape Bus 917 from Dbn to Pta. 1) The bus was supposed to depart at 08:30 in Durban and we were embarking the driver told us to disembark because the bus had a tyre puncher problem. They went and fix and only came back at 9:40. 2) The bus stopped at Hieldleburg Mall and the bus could not start (it kept on going on and off) for about 15min and the drivers didn't even bother to come and explain to us the customers what was happening with the bus until we went outside to ask him and he carelessly responded in Sotho (and I didn't understand a word) of which not all the people understood the language. I asked again in English "why are not moving" he said "there is nothing I can do because I don't know what 8s happening with the bus and we the drivers are trying to call the office and they are not responding, what should we do" and the worse part there were white people there and I regard that as highly *********** and inconsiderate to answer in vernac when you are not sure if all the passengers are Sotho native. I'm so dissapointed for having bus drivers who ware supposed to have undergone Induction or training on how to treat and communicate to customers but they seem not to have been undergone it.