Pathetic Service

booked a bus from Midrand to Cape Town and arrived early at the Engen stop. The ticket does NOT state whether the bus stops on the North or South side. This was my first time using this stop, yet no guidance was given.

When I called because the bus was late, I was told the bus was already there and that I was on the wrong side of the road. Instead of doing the bare minimum and asking the driver to wait a few minutes, the bus left us behind.

I was travelling with my husband and we lost all our money. Intercape had no interest in helping and immediately forfeited the tickets. No assistance. No accountability. No customer care.

This is the second time this company has caused me to miss a bus due to their incompetence and poor communication. They are quick to take your money and even quicker to abandon you.

Avoid Intercape if you value your time, money, or dignity.