Pathetic service

I sent my package on the 28th July and was supposed to arrive in East London on the 29th. When the person arrived to collect the package on the 30th she was welcomed by an extremely rude consultant that said the package was in Durban because they forgot to drop it off at the station and chased her away because he had to "close" the premises. Wasted R300 in travelling. On the 31st when I called they said it still hasn't arrived and I've been wasting my money on calls and transport to check the delivery. I lost 90% of my customers because of this unreliable and unprofessional service. My package is still not delivered and today is the 2nd August and still waiting. What did I pay for? What does 24 hours delivery mean? This is utter bull. I am disgusted at this poor service!