PATHETIC INCONSIDERATE INTERCAPE

My mom and I had a trip scheduled to return from our destination on the 28th August 2022 to Durban South Beach (Tropicana Hotel). The bus has two major drop of spots in Durban which is the station and South Beach. As far as I know the costs are different depending on the drop of.

The the bus was to arrive to pick us up at 13:15pm but arrived at 14:00pm. There was absolutely no communication in terms of the bus being delayed which of course isn't a new scenario for Intercape.

Upon arrival at the Durban Station which is now 18:00pm the conductor advises my mom , another passenger and myself that they are unable to take us to South Beach as the roads are closed due to the Comrades and there's no access to the South Beach area and that we should request an Uber. Naturally we became worried. We were two females left stranded. We complained to the conductor advising how unfair it is that we paid to be dropped of at a certain point and they have failed to fulfill their duty. The conductor calls the driver who was very rude and advised us that it isn't his problem and that we should do whatever we want.

It is now 18:30pm and we are stranded at the Durban Station. There were no Uber or Bolts accepting rides due to the traffic. As such I had to call a friend who reached us within 30min. And drove us home in the traffic which was an additional 45min.

In light of the above , I wish to highlight. There was complete access to the beach. The intercape drivers were to lazy ,*********** and irresponsible to do their job. They did not want to wait in the traffic to drop us of at the destination we paid for and to top it all of give us attitude about the situation.

I will never travel with Intercape ever again, I would much rather support another bus service as the level of service obtained from Intercape wad pathetic and disturbing. They do not take their passengers into consideration.