Pathetic Bus Service and Customer Service

Pathetic service and rude call Centre agent. I called the Intercape from Cape Town to Knysna(16h00-00h45) to hear if they're on schedule.she said yes they are. At 00h45 they haven't arrived, I called back to ask what's happening then the agent said they running late by 30 minutes. I asked her if intercape will reimburse me because I now have to pay the meter taxi per minute that the bus is late. I'm a female and it's very unholy hours of the night to be waiting alone at a bus station, so the taxi guy was nice enough to offer to wait with me but obviously can't switch off the meter. The agent gave me an attitude and switched the phone off I my ear when I asked if the Intercape will reimburse me for their lateness. This is so very unprofessional and unreliable from Intercape. I want a refund for the taxi fare I had to pay for this delayed action.