PATHETIC and DISGUISTING service from Intercape

I'm so disguisted with the service I received from Intercape this evening,I booked a ticket and mind you it was my first time and I had a car puncture so I was a few minutes late and to my surprise the bus was still there.I had books a 20:00 from Joburg to Durban.So when I went to try and check in late the people from Intercape did not want to assist me whatsoever the lady that was there called Mnderi and the guy she was working with said they will not be able to assist me.Hence the bus was still there,I left them like that rushed off to the bus and guess what the bus driver and the guy he was with gave me attitude where at the end I asked for the guy's name ..in total disbelief he said I must take it.He refused to give me his name and the bus left me standing just like that.I demand a full refund from Intercape because it was going to be understandable if the bus was not there but it was there but all of their staff was extremely rude.I could not believe my ears when they all gave such uncalled for answers. All I want is to be refunded money for my ticket as I had to book with GREYHOUND whom I've never in my life experienced such behaviour.I just wanted to try out Intercape and I am disappointed to the core.I would never in my life recommend Intercape bus services.I want my money back and in future they must train their employees on customer centricity.