Pathetic!!!!!!!

Good day I am writing to complain regarding the treatment I got from your Pretoria station, in particular the driver Daude. A passenger was meant to get on the bus and the driver together with check in person refused to let her in the bus because of lack of knowledge around regulations issued by the department of home affairs. After trying to talk to the driver and the check in person, both of which refused to speak to me and dropped the phone in my ear, I managed to get through to the call center. Through the complains departments, I believe I spoke to the operations departments who needed to do some investigations to the matter. By this time the bus has left. I get a call from ops departments and they told me that the driver said the passport of the passenger was invalid. Which was a total lie. It was not a passport but the visa. I was then told that they acknowledge it was a miss on their part and that the passenger must get to Midrand station and they will wait. I had to pack my toddlers in the car and drive to Pretoria to fetch the passenger. On my way there, 15 minutes after our conversation, I get a call asking how far I was and I said I was picking the passenger and was making my way to Midrand. I was told I am taking too long and they can't wait and that I must drive to Jburg. As a woman with two toddlerss in the car, I could not drive to Jburg at 9pm. The disappointment and frustration I have with Intercape is beyond words and the lack of professionalism and rudeness of people who work for Intercape is unbelievable. The passanger's Covid-19 test is expiring on Tuesday and she was supposed to leave by then. Hence, the test must be redone.